![]() I know several other vacation rental hosts are using this program seamlessly, so I don’t think it’s a programming issue. SCHLAGE Z-Wave Connect Camelot Touchscreen Deadbolt with Built-In Alarm, Satin Nickel, BE469 CAM 619, Works with Alexa via SmartThings, Wink or Iris 4.3 out of 5 stars 4,484 269.99 269. I’d still like to be able to use the RLA as it makes my life immensely easier but am concerned that it’s now interfering somehow. I also spoke with SmartThings and they had me uninstall both the Device Handler and the Rental Lock Automation tool, reboot the hub and voila - everything is back online (for now). Best to move the hub further away and put a repeater between the lock and the hub. So when it sends a ping and if the response is lost from the lock due to the lack of buffering, it will make it offline. I sent my questions to and she said it sounds like a buffering issue: It sounds like a classic buffering issue, the hub should never communicate with the lock directly due to the lack of buffering. Since the Universal Z-Wave install, each lock was pinged 4 times then reported back offline. 1 hour later, now both locks are offline. So, just joists, subfloor with wood plank.Īlso, after installing the Universal Z-Wave Lock app from RBoy, the lock came online. The hub itself is one floor beneath the lock that is acting up, but distance wise, they’re only about 5 feet apart (through the floor).ĭo you have to have a buffering device between floors? These are very thin floors, between a basement and a 1st floor. The batteries were 100% as they were also replaced yesterday. We just installed the hub yesterday so I can’t imagine it’s a reboot situation, especially when the other lock isn’t having any trouble at all. The Hub is online but the locks keep going offline. I just installed my SmartThings hub yesterday, I have two (z-wave) Schlage Connect touchscreen deadbolts both within 10 feet of the Hub. See this post for more details: At what percentage to change batteries in Schlage lever lock? Ensure your lock batteries at strong, especially with Schlage deadbolt locks, they tend to start dying around 75% which can interfere with it’s mesh communications.Have a buffering device within 20ft of your lock. ![]() This often means there’s an issue with the Z-Wave mesh because of which some messages are being lost.Ī few best practices when using a lock to avoid such issues: It doesn’t mean there’s an issue with the lock (as you’ve seen when you try to lock/unlock it), it just means that the ping/response from the lock didn’t reach the hub. If the lock responds to the ping it marks it online and if it fails to see a response it marks the lock as Offline. ![]() The way it works is that ST “pings” the lock from time to time. That would the SmartThings “Device Health” which is marking it offline. But when I do lock or unlock from the app, or operate the lock physically, then the device shows online in smartthings app. ![]()
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